Privacy Policy | The Urban Real Estate

The Urban Real Estate ("we," "us," or "our") operates theurbanrealestate.com (UrbanSaudi), a marketplace for property rentals, used household products, and maintenance services in Saudi Arabia. This Privacy Policy explains what information we collect, why we collect it, and your choices.

Information We Collect

Account and profile data

Name, email address, phone/WhatsApp number, password (stored securely by our auth provider).
Agent profile details: company name, license number, agent type, and approval status.

Listing and marketplace data

Property listing details: title, description, location, pricing, amenities, images, and videos.
Product listing details: title, description, price, category, condition, district, and images.
Maintenance service listings and general maintenance request details.

Uploaded media and documents

Property and product images and videos.
Agent license documents (PDF, JPG, PNG).
Maintenance request photos, videos, and voice notes (where provided).

Usage and technical data

Device and browser information, IP address, and pages visited.
Anonymous visitor identifier cookie (uv_id) for internal page-view analytics.
Analytics cookies if you consent (see Cookie Policy).
Advertising cookies if you consent and ads are enabled (see below).

Why We Collect Data

To create and manage user accounts and agent profiles.
To publish and moderate property, product, and maintenance listings.
To process visit requests, leads, and maintenance inquiries.
To send transactional notifications (e.g., via WhatsApp or email where configured).
To improve site performance, security, and user experience.
To measure traffic and, with consent, display relevant advertising.

Third-Party Services and Advertising

We use third-party services including Supabase (hosting and database), Vercel (hosting and analytics), Sentry (error monitoring), and optionally Google Analytics and Google AdSense.

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this website and other websites on the Internet. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting Google Ads Settings. You can also visit aboutads.info for more opt-out options.

If we enable additional third-party ad networks in the future, those vendors may also use cookies subject to their own privacy policies. We will update this policy when new ad partners are added.

Data Retention

We retain account and listing data while your account is active and as needed to operate the marketplace, comply with legal obligations, resolve disputes, and enforce our policies. Inactive accounts and rejected listings may be archived or deleted after a reasonable period.

Data Deletion Requests

To request access, correction, or deletion of your personal data, contact us via our Contact page or WhatsApp at +966549586498. We will respond within a reasonable timeframe. Some data may be retained where required by law or for legitimate business purposes.

Marketplace Disclaimer

The Urban Real Estate is a property, product, and maintenance marketplace. We do not own listed properties or products and are not a party to transactions between users. You should independently verify listing details, agent credentials, pricing, and property condition before making payments or scheduling viewings. We do not guarantee availability, accuracy of all listings, or outcomes of maintenance services.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, visit our Contact page.